PRIVACY POLICY

PRIVACY POLICY

Last updated: 13 July 2026

1. Introduction

This Privacy Policy explains how personal data is collected, used, shared and protected when you visit fragmentednl.com, subscribe to marketing communications, contact us or purchase a product from Fragmented Music.

The website and store are operated by:

Fragmented Music
Operated by Boudewijn Jansen
Synagogestraat 41
3901 TR Veenendaal
The Netherlands

Email: fragmentedmusicnl@gmail.com
Website: fragmentednl.com

For the purposes of the General Data Protection Regulation and other applicable data-protection laws, Boudewijn Jansen, operating as Fragmented Music, is the controller of the personal data described in this Privacy Policy.

In this Privacy Policy, “Fragmented Music,” “we,” “us” and “our” refer to the controller identified above.

2. Scope of this policy

This Privacy Policy applies to personal data processed through or in connection with:

  • fragmentednl.com;

  • the Fragmented Music online store;

  • orders and payments;

  • print-on-demand production and fulfilment;

  • delivery and shipment tracking;

  • newsletter subscriptions;

  • website analytics;

  • customer-service communications;

  • returns, refunds and complaints;

  • invoicing;

  • fraud prevention; and

  • legal and administrative obligations.

Third-party websites, platforms and services have their own privacy practices. This Privacy Policy does not govern personal data collected independently by third parties when you use their websites or services.

3. Personal data we collect

Depending on how you interact with the website, we may collect the following categories of personal data.

3.1 Website and technical information

When you visit the website, we or Squarespace may collect:

  • your IP address;

  • browser type and version;

  • device type;

  • operating system;

  • network information;

  • approximate location derived from your IP address;

  • pages visited;

  • referring website or page;

  • exit pages;

  • dates and timestamps;

  • clicks;

  • internal links used;

  • scrolling activity;

  • searches performed on the website;

  • session information; and

  • information about errors, security events or website performance.

Some of this information is required to operate and secure the website. Other information is collected through analytics and performance cookies only after you provide the applicable cookie consent.

3.2 Order and delivery information

When you purchase a product, we may collect:

  • your name;

  • email address;

  • telephone number;

  • billing address;

  • delivery address;

  • country or region;

  • details of the products ordered;

  • product size, colour or selected variant;

  • order number;

  • purchase amount;

  • currency;

  • taxes;

  • shipping method;

  • delivery and tracking information;

  • order status;

  • refund or replacement information; and

  • communications concerning the order.

We collect this information to accept, produce, deliver and administer your order.

3.3 Payment and transaction information

When you make a payment, the selected payment provider may collect:

  • cardholder name;

  • billing information;

  • payment-card details;

  • bank or payment-account information;

  • transaction identifiers;

  • payment status;

  • device or network information;

  • fraud-risk indicators; and

  • authentication information.

Fragmented Music does not normally receive or store your complete payment-card number or card security code. Payment information is processed by the payment provider selected during checkout.

We may receive limited transaction information, such as confirmation that payment was successful, the payment method used, the amount paid and a transaction reference.

3.4 Newsletter information

When you subscribe to the Fragmented Music newsletter, we collect:

  • your email address;

  • the date and time of signup;

  • consent and subscription status;

  • unsubscribe information; and

  • technical information necessary to document and manage your subscription.

We only send marketing emails to people who have signed up for them.

Order confirmations, fulfilment updates, shipping notifications, safety notices, account messages and other service communications are not marketing emails and may be sent where necessary to manage a purchase or service request.

3.5 Customer-service information

If you email Fragmented Music about an order, return, complaint or other matter, we may collect:

  • your name;

  • email address;

  • order number;

  • the content of your message;

  • photographs or documents you provide;

  • product and delivery information;

  • refund or replacement requests; and

  • our correspondence with you.

Please do not provide personal data that is unnecessary for us to handle your request.

3.6 Invoice and administration information

When an invoice is created or payment records are maintained, we may process:

  • your name;

  • email address;

  • billing address;

  • invoice number;

  • invoice line items;

  • purchase details;

  • payment history;

  • taxes;

  • refunds; and

  • related financial-administration information.

3.7 Optional customer-account information

Squarespace may technically support customer accounts, but customer accounts are not currently promoted or actively used as a normal feature of fragmentednl.com.

If this feature is enabled or used, account information may include:

  • your name;

  • email address;

  • password or authentication information;

  • saved billing and shipping addresses;

  • telephone number; and

  • order history.

Passwords are handled through Squarespace. Fragmented Music does not receive your password in readable form.

4. How we collect personal data

We may collect personal data:

  • directly from you when you place an order;

  • when you subscribe to the newsletter;

  • when you email or otherwise communicate with us;

  • automatically when you visit or use the website;

  • from Squarespace and its commerce services;

  • from payment providers;

  • from Printify or PODpartner;

  • from production and fulfilment providers;

  • from shipping carriers;

  • from fraud-prevention providers; and

  • from tax, invoicing or administrative service providers.

5. Why we use personal data

We process personal data only when we have an applicable legal basis.

5.1 Performing a contract or taking pre-contractual steps

We process personal data where necessary to:

  • accept and administer an order;

  • process payment;

  • send the order to a fulfilment provider;

  • produce and package products;

  • arrange delivery;

  • provide order and shipping updates;

  • handle cancellations, returns and refunds;

  • provide replacements or reprints;

  • answer questions connected to a potential or completed purchase; and

  • enforce or administer the applicable purchase agreement.

Without the required order, payment and delivery information, we may be unable to accept or fulfil your order.

5.2 Compliance with legal obligations

We process and retain certain personal data where necessary to:

  • keep financial and tax records;

  • comply with accounting requirements;

  • respond to lawful government or regulatory requests;

  • comply with consumer-protection obligations;

  • administer statutory guarantees;

  • establish required records of consent;

  • investigate legally relevant complaints; and

  • comply with applicable laws and court orders.

5.3 Legitimate interests

Where appropriate, we process personal data for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms.

These interests may include:

  • operating and securing the website;

  • preventing fraud, abuse and chargebacks;

  • detecting malicious or unauthorised activity;

  • protecting customers and payment systems;

  • maintaining business records;

  • handling customer-service enquiries;

  • improving products and fulfilment processes;

  • resolving disputes;

  • establishing, exercising or defending legal claims;

  • maintaining evidence of transactions; and

  • protecting Fragmented Music’s legal and commercial interests.

5.4 Consent

We rely on your consent where required for:

  • sending newsletter and marketing emails;

  • using non-essential analytics or performance cookies; and

  • any other optional processing for which we specifically request consent.

You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email.

6. Squarespace

The website is hosted by Squarespace.

Squarespace provides services that may include:

  • website hosting;

  • website security;

  • commerce and checkout functionality;

  • order administration;

  • newsletter services;

  • invoicing;

  • analytics;

  • cookie management;

  • customer-account functionality; and

  • transactional emails.

Squarespace may process technical and usage information when you visit the website, including:

  • browser, network and device information;

  • your IP address;

  • pages viewed;

  • pages visited before arriving at the website;

  • session and security information; and

  • website-interaction data.

Squarespace also processes order and customer information as necessary to provide its services to Fragmented Music.

Some information may also be processed by Squarespace for its own independent purposes, as described in Squarespace’s own privacy documentation.

7. Squarespace Analytics

We use Squarespace Analytics to understand general website traffic and activity.

Depending on your consent choices, analytics information may include:

  • page views;

  • traffic sources;

  • referring websites;

  • visitor numbers;

  • approximate location;

  • clicks;

  • searches;

  • session activity;

  • device and browser information;

  • conversion activity; and

  • interaction with products or pages.

Analytics and performance cookies are used only after you acknowledge or accept the relevant cookie option through the website’s cookie banner.

We do not currently use:

  • Google Analytics;

  • Meta Pixel;

  • TikTok Pixel; or

  • advertising cookies.

Analytics information is used to understand website performance, improve navigation and learn which pages and products receive interest.

8. Cookies and similar technologies

Cookies are small files or pieces of text stored on your device when you visit a website.

The website may use the following categories of cookies.

8.1 Necessary cookies

Necessary cookies support functions such as:

  • securely loading the website;

  • maintaining checkout sessions;

  • remembering shopping-cart contents;

  • processing orders;

  • preventing fraud and abuse;

  • maintaining security;

  • remembering cookie preferences; and

  • providing essential website functionality.

These cookies are required for the website to function and cannot always be disabled through the website.

8.2 Analytics and performance cookies

Analytics and performance cookies help us understand how visitors use the website.

These cookies are restricted until the relevant consent is provided through the cookie banner.

You may decline non-essential cookies or change your preferences through the available cookie controls.

Withdrawing or refusing consent for analytics cookies does not prevent you from making a purchase.

8.3 Cookie duration

Cookies may be:

  • session cookies, which expire when you close your browser; or

  • persistent cookies, which remain for a defined period or until removed.

Cookie duration depends on the specific cookie and the settings applied by Squarespace or another relevant service provider.

You may also manage cookies through your browser settings. Blocking necessary cookies may affect website or checkout functionality.

9. Newsletter and marketing communications

We use Squarespace’s email-marketing functionality to send newsletters to people who have actively subscribed.

We may process your email address and subscription information to:

  • send music, merchandise or project updates;

  • announce releases or new products;

  • send promotional information;

  • manage newsletter preferences;

  • document consent; and

  • process unsubscribe requests.

You can unsubscribe at any time through the link at the bottom of a marketing email.

After you unsubscribe, we may retain a minimal suppression record to ensure that your address is not accidentally added back to the active mailing list without a new lawful basis.

Unsubscribing from marketing does not stop essential communications about an order or service request.

10. Orders and print-on-demand fulfilment

Fragmented Music uses print-on-demand fulfilment. We do not normally keep our own stock.

Orders may be produced, packaged and shipped through:

  • Printify;

  • PODpartner;

  • print providers connected to those platforms; and

  • carriers selected by those fulfilment providers.

To produce and deliver your order, we may share:

  • your name;

  • email address;

  • telephone number;

  • delivery address;

  • billing information where required;

  • product and variant details;

  • product dimensions;

  • order number;

  • fulfilment instructions; and

  • other information necessary to produce, package and ship the order.

Printify and PODpartner may pass necessary information to their production partners and shipping carriers.

The specific production facility or shipping provider may depend on the product, availability, destination and fulfilment network.

These providers may also supply Fragmented Music with order-status, tracking, delivery, quality-control and replacement information.

11. Shipping carriers

Printify and PODpartner generally select and arrange the shipping carrier used for an order.

Personal data required for delivery may therefore be shared with the selected:

  • postal service;

  • courier;

  • delivery partner;

  • customs agent; or

  • logistics provider.

This may include your name, delivery address, telephone number, email address, order reference and parcel information.

A carrier may contact you directly where necessary to complete delivery or provide tracking information.

12. Payments

Payments may be processed through services including:

  • Squarespace Payments;

  • Stripe;

  • PayPal;

  • Apple Pay;

  • Google Pay;

  • supported credit-card or debit-card networks; and

  • other payment options displayed at checkout.

The selected payment provider processes payment information according to its own privacy policy and legal obligations.

Fragmented Music receives only the information necessary to confirm, administer, refund or investigate the transaction.

Apple Pay and Google Pay may process information according to the account and privacy settings you maintain with Apple or Google.

13. Automated tax calculation

Squarespace may use Stripe or related services to calculate applicable taxes during checkout.

For tax calculations, information may include:

  • your billing address;

  • your delivery address;

  • your name;

  • product details;

  • product tax codes;

  • transaction amount; and

  • applicable jurisdiction.

This information is used to calculate and record taxes connected to the purchase.

14. Fraud prevention

Squarespace Payments and its service providers may use fraud-monitoring and fraud-detection tools.

This may involve providers such as:

  • Stripe; and

  • Sift.

Fraud monitoring may consider information such as:

  • payment and transaction information;

  • IP address;

  • device and browser information;

  • billing and delivery details;

  • transaction history;

  • authentication information; and

  • fraud-risk signals.

Automated systems may flag, delay or block a transaction for further review.

Fragmented Music does not intentionally make decisions producing legal or similarly significant effects solely through its own automated profiling. Where appropriate and reasonably possible, a flagged transaction may be reviewed or discussed with the customer.

We may refuse or cancel transactions where reasonably necessary to prevent fraud, payment abuse or unlawful activity.

15. Address autocomplete

During checkout, the website may use the Google Places API to provide address suggestions.

When you enter address information, part of what you type and related technical information may be sent to Google so that suggested addresses can be returned.

Google processes this information according to its own privacy terms.

You should verify that any automatically suggested address is complete and correct before submitting an order.

16. Fonts

This website uses or may use font files provided through:

  • Google Fonts; and

  • Adobe Fonts.

When a font is loaded from a third-party server, the relevant provider may receive technical information including:

  • your IP address;

  • browser information;

  • device or network information;

  • the webpage requesting the font; and

  • the date and time of the request.

Google and Adobe process such information according to their own privacy policies.

17. Service and transactional emails

We may send non-marketing emails relating to:

  • an order confirmation;

  • payment status;

  • production;

  • fulfilment;

  • shipment and tracking;

  • delivery issues;

  • returns;

  • refunds;

  • replacement products;

  • customer-service requests;

  • account security, if relevant; and

  • changes materially affecting a purchase.

These communications are necessary to provide the requested service or administer the purchase. It is generally not possible to unsubscribe from essential order and service communications while the relevant transaction or request remains active.

18. Recipients of personal data

Depending on the interaction, personal data may be shared with:

  • Squarespace;

  • Squarespace Payments;

  • Stripe;

  • Sift;

  • PayPal;

  • Apple;

  • Google;

  • Adobe;

  • Printify;

  • PODpartner;

  • connected print providers;

  • shipping and logistics providers;

  • tax-calculation providers;

  • professional advisers;

  • insurers;

  • public authorities;

  • courts; and

  • law-enforcement or regulatory bodies.

We only share personal data where reasonably necessary for the stated purpose, where you have authorised it, or where disclosure is permitted or required by law.

Fragmented Music does not sell or rent personal data.

We do not provide customer information to third parties for their own independent direct-marketing purposes.

19. International data transfers

Fragmented Music is based in the Netherlands, but some service providers, production facilities, servers or recipients may be located outside the European Economic Area.

This may include processing in countries where:

  • Squarespace or its providers operate;

  • payment or fraud-prevention providers operate;

  • Google or Adobe provides services;

  • Printify or PODpartner maintains facilities;

  • a product is manufactured; or

  • a shipment is processed.

Where personal data is transferred outside the European Economic Area, the transfer will be based on an applicable legal mechanism where required, such as:

  • a European Commission adequacy decision;

  • approved Standard Contractual Clauses;

  • another legally recognised transfer mechanism; or

  • a permitted GDPR exception in limited circumstances.

The privacy and transfer documentation of the relevant service provider may contain further information about its safeguards.

20. Data retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting, consumer-protection and dispute-resolution requirements.

The following general retention periods apply.

20.1 Orders, invoices and financial records

Order, invoice, payment-administration and tax records may be retained for seven years, or longer where required by applicable law.

20.2 Customer service and complaints

Customer-service, return and complaint correspondence may be retained for up to two years after the matter has been resolved.

Information may be kept longer where reasonably necessary for:

  • a statutory guarantee;

  • an unresolved dispute;

  • fraud prevention;

  • a chargeback;

  • a legal claim; or

  • compliance with a legal obligation.

20.3 Newsletter information

Active newsletter information is retained until you unsubscribe or we discontinue the relevant mailing list.

After unsubscribing, we may retain limited information necessary to document the request and prevent unwanted resubscription.

20.4 Analytics information

Analytics information is retained according to the retention options and settings made available through Squarespace.

Where possible, analytics information may be aggregated or de-identified.

20.5 Customer accounts

If customer-account functionality is enabled or used, account information may be retained while the account remains active.

After closure, information may be deleted or anonymised, except where particular records must remain connected to an order, invoice, legal obligation or dispute.

20.6 Fraud and security information

Fraud-prevention and security information may be retained for as long as reasonably necessary to investigate abuse, protect transactions, respond to disputes and prevent repeated fraudulent activity.

When information is no longer necessary, it will be deleted, anonymised or securely disposed of, subject to the technical capabilities and retention duties of the relevant service providers.

21. Security

We take reasonable organisational and technical measures to protect personal data against:

  • unauthorised access;

  • accidental loss;

  • alteration;

  • disclosure;

  • destruction;

  • misuse; and

  • unlawful processing.

The website is hosted through Squarespace and uses the security functionality provided by that platform.

Payments are handled by specialised payment providers rather than being stored directly by Fragmented Music.

No internet transmission or storage system can be guaranteed to be completely secure. You should contact us if you believe information connected to Fragmented Music has been compromised.

22. Children and parental permission

The website is not specifically directed at children.

Children and minors are expected to use the website and place orders only with the involvement and permission of a parent or legal guardian where required.

Fragmented Music cannot independently verify the age or parental permission of every visitor or customer.

If you are a parent or guardian and believe that a child has provided personal data without appropriate permission, contact us at fragmentedmusicnl@gmail.com.

Where appropriate and legally required, we will take reasonable steps to delete or restrict the relevant information.

23. Your data-protection rights

Depending on the circumstances and applicable law, you may have the right to:

  • receive information about how your personal data is used;

  • request access to your personal data;

  • request correction of inaccurate or incomplete data;

  • request deletion of personal data;

  • request restriction of processing;

  • object to processing based on legitimate interests;

  • object to direct marketing;

  • withdraw consent;

  • request data portability;

  • receive information about relevant automated decision-making; and

  • submit a complaint to a supervisory authority.

These rights are not absolute. A request may be limited or refused where permitted by law, including where information must be retained for legal, tax, contractual, fraud-prevention or legal-claims purposes.

Exercising your rights

To exercise a privacy right, contact:

fragmentedmusicnl@gmail.com

Please clearly describe your request and identify the email address or order information connected to the data.

We may request reasonable information to confirm your identity before responding. This is intended to prevent personal data from being disclosed or altered improperly.

We will respond within the period required by applicable law. Under the GDPR, this is generally within one month, although the period may be extended where legally permitted for complex or numerous requests.

You will generally not be charged for exercising your rights. A reasonable fee may be charged, or a request may be refused, where permitted by law and the request is manifestly unfounded or excessive.

24. Right to object

Where we rely on legitimate interests, you may object to the processing based on your particular situation.

We will stop the relevant processing unless:

  • we demonstrate compelling legitimate grounds that override your rights and interests; or

  • the processing is necessary for the establishment, exercise or defence of legal claims.

You may object to direct marketing at any time. When you object to direct marketing, your personal data will no longer be used for that purpose.

25. Withdrawing consent

Where processing is based on consent, you may withdraw that consent at any time.

You may:

Withdrawal does not affect processing that occurred lawfully before the withdrawal.

Necessary cookies and information required to administer an existing order may continue to be processed on another legal basis.

26. Complaints

You are encouraged to contact Fragmented Music first so that we can attempt to resolve your concern.

You also have the right to submit a complaint to the Dutch supervisory authority:

Autoriteit Persoonsgegevens

You may alternatively contact the supervisory authority in the European Union or European Economic Area country where you live, work or believe an infringement occurred.

27. Third-party privacy policies

The service providers named in this Privacy Policy maintain their own privacy notices.

You should review those notices where you want further information about how a provider processes personal data for its own purposes.

Relevant providers include:

  • Squarespace;

  • Stripe;

  • Sift;

  • PayPal;

  • Apple;

  • Google;

  • Adobe;

  • Printify; and

  • PODpartner.

Links to third-party privacy documentation may be provided on the website or through the relevant provider’s service.

28. Changes to this Privacy Policy

We may update this Privacy Policy to reflect:

  • changes to the website;

  • new products or services;

  • changes to service providers;

  • changes to data-processing activities;

  • legal or regulatory developments; or

  • improvements to the clarity of this policy.

The updated policy will be published on fragmentednl.com with a revised “Last updated” date.

Where required by law, we will provide additional notice or request renewed consent before materially changing consent-based processing.

29. Contact

Questions, concerns and privacy requests may be sent to:

Fragmented Music
Operated by Boudewijn Jansen
Synagogestraat 41
3901 TR Veenendaal
The Netherlands

Email: fragmentedmusicnl@gmail.com
Website: fragmentednl.comPRIVACY POLICY

Last updated: 13 July 2026

1. Introduction

This Privacy Policy explains how personal data is collected, used, shared and protected when you visit fragmentednl.com, subscribe to marketing communications, contact us or purchase a product from Fragmented Music.

The website and store are operated by:

Fragmented Music
Operated by Boudewijn Jansen
Synagogestraat 41
3901 TR Veenendaal
The Netherlands

Email: fragmentedmusicnl@gmail.com
Website: fragmentednl.com

For the purposes of the General Data Protection Regulation and other applicable data-protection laws, Boudewijn Jansen, operating as Fragmented Music, is the controller of the personal data described in this Privacy Policy.

In this Privacy Policy, “Fragmented Music,” “we,” “us” and “our” refer to the controller identified above.

2. Scope of this policy

This Privacy Policy applies to personal data processed through or in connection with:

  • fragmentednl.com;

  • the Fragmented Music online store;

  • orders and payments;

  • print-on-demand production and fulfilment;

  • delivery and shipment tracking;

  • newsletter subscriptions;

  • website analytics;

  • customer-service communications;

  • returns, refunds and complaints;

  • invoicing;

  • fraud prevention; and

  • legal and administrative obligations.

Third-party websites, platforms and services have their own privacy practices. This Privacy Policy does not govern personal data collected independently by third parties when you use their websites or services.

3. Personal data we collect

Depending on how you interact with the website, we may collect the following categories of personal data.

3.1 Website and technical information

When you visit the website, we or Squarespace may collect:

  • your IP address;

  • browser type and version;

  • device type;

  • operating system;

  • network information;

  • approximate location derived from your IP address;

  • pages visited;

  • referring website or page;

  • exit pages;

  • dates and timestamps;

  • clicks;

  • internal links used;

  • scrolling activity;

  • searches performed on the website;

  • session information; and

  • information about errors, security events or website performance.

Some of this information is required to operate and secure the website. Other information is collected through analytics and performance cookies only after you provide the applicable cookie consent.

3.2 Order and delivery information

When you purchase a product, we may collect:

  • your name;

  • email address;

  • telephone number;

  • billing address;

  • delivery address;

  • country or region;

  • details of the products ordered;

  • product size, colour or selected variant;

  • order number;

  • purchase amount;

  • currency;

  • taxes;

  • shipping method;

  • delivery and tracking information;

  • order status;

  • refund or replacement information; and

  • communications concerning the order.

We collect this information to accept, produce, deliver and administer your order.

3.3 Payment and transaction information

When you make a payment, the selected payment provider may collect:

  • cardholder name;

  • billing information;

  • payment-card details;

  • bank or payment-account information;

  • transaction identifiers;

  • payment status;

  • device or network information;

  • fraud-risk indicators; and

  • authentication information.

Fragmented Music does not normally receive or store your complete payment-card number or card security code. Payment information is processed by the payment provider selected during checkout.

We may receive limited transaction information, such as confirmation that payment was successful, the payment method used, the amount paid and a transaction reference.

3.4 Newsletter information

When you subscribe to the Fragmented Music newsletter, we collect:

  • your email address;

  • the date and time of signup;

  • consent and subscription status;

  • unsubscribe information; and

  • technical information necessary to document and manage your subscription.

We only send marketing emails to people who have signed up for them.

Order confirmations, fulfilment updates, shipping notifications, safety notices, account messages and other service communications are not marketing emails and may be sent where necessary to manage a purchase or service request.

3.5 Customer-service information

If you email Fragmented Music about an order, return, complaint or other matter, we may collect:

  • your name;

  • email address;

  • order number;

  • the content of your message;

  • photographs or documents you provide;

  • product and delivery information;

  • refund or replacement requests; and

  • our correspondence with you.

Please do not provide personal data that is unnecessary for us to handle your request.

3.6 Invoice and administration information

When an invoice is created or payment records are maintained, we may process:

  • your name;

  • email address;

  • billing address;

  • invoice number;

  • invoice line items;

  • purchase details;

  • payment history;

  • taxes;

  • refunds; and

  • related financial-administration information.

3.7 Optional customer-account information

Squarespace may technically support customer accounts, but customer accounts are not currently promoted or actively used as a normal feature of fragmentednl.com.

If this feature is enabled or used, account information may include:

  • your name;

  • email address;

  • password or authentication information;

  • saved billing and shipping addresses;

  • telephone number; and

  • order history.

Passwords are handled through Squarespace. Fragmented Music does not receive your password in readable form.

4. How we collect personal data

We may collect personal data:

  • directly from you when you place an order;

  • when you subscribe to the newsletter;

  • when you email or otherwise communicate with us;

  • automatically when you visit or use the website;

  • from Squarespace and its commerce services;

  • from payment providers;

  • from Printify or PODpartner;

  • from production and fulfilment providers;

  • from shipping carriers;

  • from fraud-prevention providers; and

  • from tax, invoicing or administrative service providers.

5. Why we use personal data

We process personal data only when we have an applicable legal basis.

5.1 Performing a contract or taking pre-contractual steps

We process personal data where necessary to:

  • accept and administer an order;

  • process payment;

  • send the order to a fulfilment provider;

  • produce and package products;

  • arrange delivery;

  • provide order and shipping updates;

  • handle cancellations, returns and refunds;

  • provide replacements or reprints;

  • answer questions connected to a potential or completed purchase; and

  • enforce or administer the applicable purchase agreement.

Without the required order, payment and delivery information, we may be unable to accept or fulfil your order.

5.2 Compliance with legal obligations

We process and retain certain personal data where necessary to:

  • keep financial and tax records;

  • comply with accounting requirements;

  • respond to lawful government or regulatory requests;

  • comply with consumer-protection obligations;

  • administer statutory guarantees;

  • establish required records of consent;

  • investigate legally relevant complaints; and

  • comply with applicable laws and court orders.

5.3 Legitimate interests

Where appropriate, we process personal data for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms.

These interests may include:

  • operating and securing the website;

  • preventing fraud, abuse and chargebacks;

  • detecting malicious or unauthorised activity;

  • protecting customers and payment systems;

  • maintaining business records;

  • handling customer-service enquiries;

  • improving products and fulfilment processes;

  • resolving disputes;

  • establishing, exercising or defending legal claims;

  • maintaining evidence of transactions; and

  • protecting Fragmented Music’s legal and commercial interests.

5.4 Consent

We rely on your consent where required for:

  • sending newsletter and marketing emails;

  • using non-essential analytics or performance cookies; and

  • any other optional processing for which we specifically request consent.

You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email.

6. Squarespace

The website is hosted by Squarespace.

Squarespace provides services that may include:

  • website hosting;

  • website security;

  • commerce and checkout functionality;

  • order administration;

  • newsletter services;

  • invoicing;

  • analytics;

  • cookie management;

  • customer-account functionality; and

  • transactional emails.

Squarespace may process technical and usage information when you visit the website, including:

  • browser, network and device information;

  • your IP address;

  • pages viewed;

  • pages visited before arriving at the website;

  • session and security information; and

  • website-interaction data.

Squarespace also processes order and customer information as necessary to provide its services to Fragmented Music.

Some information may also be processed by Squarespace for its own independent purposes, as described in Squarespace’s own privacy documentation.

7. Squarespace Analytics

We use Squarespace Analytics to understand general website traffic and activity.

Depending on your consent choices, analytics information may include:

  • page views;

  • traffic sources;

  • referring websites;

  • visitor numbers;

  • approximate location;

  • clicks;

  • searches;

  • session activity;

  • device and browser information;

  • conversion activity; and

  • interaction with products or pages.

Analytics and performance cookies are used only after you acknowledge or accept the relevant cookie option through the website’s cookie banner.

We do not currently use:

  • Google Analytics;

  • Meta Pixel;

  • TikTok Pixel; or

  • advertising cookies.

Analytics information is used to understand website performance, improve navigation and learn which pages and products receive interest.

8. Cookies and similar technologies

Cookies are small files or pieces of text stored on your device when you visit a website.

The website may use the following categories of cookies.

8.1 Necessary cookies

Necessary cookies support functions such as:

  • securely loading the website;

  • maintaining checkout sessions;

  • remembering shopping-cart contents;

  • processing orders;

  • preventing fraud and abuse;

  • maintaining security;

  • remembering cookie preferences; and

  • providing essential website functionality.

These cookies are required for the website to function and cannot always be disabled through the website.

8.2 Analytics and performance cookies

Analytics and performance cookies help us understand how visitors use the website.

These cookies are restricted until the relevant consent is provided through the cookie banner.

You may decline non-essential cookies or change your preferences through the available cookie controls.

Withdrawing or refusing consent for analytics cookies does not prevent you from making a purchase.

8.3 Cookie duration

Cookies may be:

  • session cookies, which expire when you close your browser; or

  • persistent cookies, which remain for a defined period or until removed.

Cookie duration depends on the specific cookie and the settings applied by Squarespace or another relevant service provider.

You may also manage cookies through your browser settings. Blocking necessary cookies may affect website or checkout functionality.

9. Newsletter and marketing communications

We use Squarespace’s email-marketing functionality to send newsletters to people who have actively subscribed.

We may process your email address and subscription information to:

  • send music, merchandise or project updates;

  • announce releases or new products;

  • send promotional information;

  • manage newsletter preferences;

  • document consent; and

  • process unsubscribe requests.

You can unsubscribe at any time through the link at the bottom of a marketing email.

After you unsubscribe, we may retain a minimal suppression record to ensure that your address is not accidentally added back to the active mailing list without a new lawful basis.

Unsubscribing from marketing does not stop essential communications about an order or service request.

10. Orders and print-on-demand fulfilment

Fragmented Music uses print-on-demand fulfilment. We do not normally keep our own stock.

Orders may be produced, packaged and shipped through:

  • Printify;

  • PODpartner;

  • print providers connected to those platforms; and

  • carriers selected by those fulfilment providers.

To produce and deliver your order, we may share:

  • your name;

  • email address;

  • telephone number;

  • delivery address;

  • billing information where required;

  • product and variant details;

  • product dimensions;

  • order number;

  • fulfilment instructions; and

  • other information necessary to produce, package and ship the order.

Printify and PODpartner may pass necessary information to their production partners and shipping carriers.

The specific production facility or shipping provider may depend on the product, availability, destination and fulfilment network.

These providers may also supply Fragmented Music with order-status, tracking, delivery, quality-control and replacement information.

11. Shipping carriers

Printify and PODpartner generally select and arrange the shipping carrier used for an order.

Personal data required for delivery may therefore be shared with the selected:

  • postal service;

  • courier;

  • delivery partner;

  • customs agent; or

  • logistics provider.

This may include your name, delivery address, telephone number, email address, order reference and parcel information.

A carrier may contact you directly where necessary to complete delivery or provide tracking information.

12. Payments

Payments may be processed through services including:

  • Squarespace Payments;

  • Stripe;

  • PayPal;

  • Apple Pay;

  • Google Pay;

  • supported credit-card or debit-card networks; and

  • other payment options displayed at checkout.

The selected payment provider processes payment information according to its own privacy policy and legal obligations.

Fragmented Music receives only the information necessary to confirm, administer, refund or investigate the transaction.

Apple Pay and Google Pay may process information according to the account and privacy settings you maintain with Apple or Google.

13. Automated tax calculation

Squarespace may use Stripe or related services to calculate applicable taxes during checkout.

For tax calculations, information may include:

  • your billing address;

  • your delivery address;

  • your name;

  • product details;

  • product tax codes;

  • transaction amount; and

  • applicable jurisdiction.

This information is used to calculate and record taxes connected to the purchase.

14. Fraud prevention

Squarespace Payments and its service providers may use fraud-monitoring and fraud-detection tools.

This may involve providers such as:

  • Stripe; and

  • Sift.

Fraud monitoring may consider information such as:

  • payment and transaction information;

  • IP address;

  • device and browser information;

  • billing and delivery details;

  • transaction history;

  • authentication information; and

  • fraud-risk signals.

Automated systems may flag, delay or block a transaction for further review.

Fragmented Music does not intentionally make decisions producing legal or similarly significant effects solely through its own automated profiling. Where appropriate and reasonably possible, a flagged transaction may be reviewed or discussed with the customer.

We may refuse or cancel transactions where reasonably necessary to prevent fraud, payment abuse or unlawful activity.

15. Address autocomplete

During checkout, the website may use the Google Places API to provide address suggestions.

When you enter address information, part of what you type and related technical information may be sent to Google so that suggested addresses can be returned.

Google processes this information according to its own privacy terms.

You should verify that any automatically suggested address is complete and correct before submitting an order.

16. Fonts

This website uses or may use font files provided through:

  • Google Fonts; and

  • Adobe Fonts.

When a font is loaded from a third-party server, the relevant provider may receive technical information including:

  • your IP address;

  • browser information;

  • device or network information;

  • the webpage requesting the font; and

  • the date and time of the request.

Google and Adobe process such information according to their own privacy policies.

17. Service and transactional emails

We may send non-marketing emails relating to:

  • an order confirmation;

  • payment status;

  • production;

  • fulfilment;

  • shipment and tracking;

  • delivery issues;

  • returns;

  • refunds;

  • replacement products;

  • customer-service requests;

  • account security, if relevant; and

  • changes materially affecting a purchase.

These communications are necessary to provide the requested service or administer the purchase. It is generally not possible to unsubscribe from essential order and service communications while the relevant transaction or request remains active.

18. Recipients of personal data

Depending on the interaction, personal data may be shared with:

  • Squarespace;

  • Squarespace Payments;

  • Stripe;

  • Sift;

  • PayPal;

  • Apple;

  • Google;

  • Adobe;

  • Printify;

  • PODpartner;

  • connected print providers;

  • shipping and logistics providers;

  • tax-calculation providers;

  • professional advisers;

  • insurers;

  • public authorities;

  • courts; and

  • law-enforcement or regulatory bodies.

We only share personal data where reasonably necessary for the stated purpose, where you have authorised it, or where disclosure is permitted or required by law.

Fragmented Music does not sell or rent personal data.

We do not provide customer information to third parties for their own independent direct-marketing purposes.

19. International data transfers

Fragmented Music is based in the Netherlands, but some service providers, production facilities, servers or recipients may be located outside the European Economic Area.

This may include processing in countries where:

  • Squarespace or its providers operate;

  • payment or fraud-prevention providers operate;

  • Google or Adobe provides services;

  • Printify or PODpartner maintains facilities;

  • a product is manufactured; or

  • a shipment is processed.

Where personal data is transferred outside the European Economic Area, the transfer will be based on an applicable legal mechanism where required, such as:

  • a European Commission adequacy decision;

  • approved Standard Contractual Clauses;

  • another legally recognised transfer mechanism; or

  • a permitted GDPR exception in limited circumstances.

The privacy and transfer documentation of the relevant service provider may contain further information about its safeguards.

20. Data retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting, consumer-protection and dispute-resolution requirements.

The following general retention periods apply.

20.1 Orders, invoices and financial records

Order, invoice, payment-administration and tax records may be retained for seven years, or longer where required by applicable law.

20.2 Customer service and complaints

Customer-service, return and complaint correspondence may be retained for up to two years after the matter has been resolved.

Information may be kept longer where reasonably necessary for:

  • a statutory guarantee;

  • an unresolved dispute;

  • fraud prevention;

  • a chargeback;

  • a legal claim; or

  • compliance with a legal obligation.

20.3 Newsletter information

Active newsletter information is retained until you unsubscribe or we discontinue the relevant mailing list.

After unsubscribing, we may retain limited information necessary to document the request and prevent unwanted resubscription.

20.4 Analytics information

Analytics information is retained according to the retention options and settings made available through Squarespace.

Where possible, analytics information may be aggregated or de-identified.

20.5 Customer accounts

If customer-account functionality is enabled or used, account information may be retained while the account remains active.

After closure, information may be deleted or anonymised, except where particular records must remain connected to an order, invoice, legal obligation or dispute.

20.6 Fraud and security information

Fraud-prevention and security information may be retained for as long as reasonably necessary to investigate abuse, protect transactions, respond to disputes and prevent repeated fraudulent activity.

When information is no longer necessary, it will be deleted, anonymised or securely disposed of, subject to the technical capabilities and retention duties of the relevant service providers.

21. Security

We take reasonable organisational and technical measures to protect personal data against:

  • unauthorised access;

  • accidental loss;

  • alteration;

  • disclosure;

  • destruction;

  • misuse; and

  • unlawful processing.

The website is hosted through Squarespace and uses the security functionality provided by that platform.

Payments are handled by specialised payment providers rather than being stored directly by Fragmented Music.

No internet transmission or storage system can be guaranteed to be completely secure. You should contact us if you believe information connected to Fragmented Music has been compromised.

22. Children and parental permission

The website is not specifically directed at children.

Children and minors are expected to use the website and place orders only with the involvement and permission of a parent or legal guardian where required.

Fragmented Music cannot independently verify the age or parental permission of every visitor or customer.

If you are a parent or guardian and believe that a child has provided personal data without appropriate permission, contact us at fragmentedmusicnl@gmail.com.

Where appropriate and legally required, we will take reasonable steps to delete or restrict the relevant information.

23. Your data-protection rights

Depending on the circumstances and applicable law, you may have the right to:

  • receive information about how your personal data is used;

  • request access to your personal data;

  • request correction of inaccurate or incomplete data;

  • request deletion of personal data;

  • request restriction of processing;

  • object to processing based on legitimate interests;

  • object to direct marketing;

  • withdraw consent;

  • request data portability;

  • receive information about relevant automated decision-making; and

  • submit a complaint to a supervisory authority.

These rights are not absolute. A request may be limited or refused where permitted by law, including where information must be retained for legal, tax, contractual, fraud-prevention or legal-claims purposes.

Exercising your rights

To exercise a privacy right, contact:

fragmentedmusicnl@gmail.com

Please clearly describe your request and identify the email address or order information connected to the data.

We may request reasonable information to confirm your identity before responding. This is intended to prevent personal data from being disclosed or altered improperly.

We will respond within the period required by applicable law. Under the GDPR, this is generally within one month, although the period may be extended where legally permitted for complex or numerous requests.

You will generally not be charged for exercising your rights. A reasonable fee may be charged, or a request may be refused, where permitted by law and the request is manifestly unfounded or excessive.

24. Right to object

Where we rely on legitimate interests, you may object to the processing based on your particular situation.

We will stop the relevant processing unless:

  • we demonstrate compelling legitimate grounds that override your rights and interests; or

  • the processing is necessary for the establishment, exercise or defence of legal claims.

You may object to direct marketing at any time. When you object to direct marketing, your personal data will no longer be used for that purpose.

25. Withdrawing consent

Where processing is based on consent, you may withdraw that consent at any time.

You may:

Withdrawal does not affect processing that occurred lawfully before the withdrawal.

Necessary cookies and information required to administer an existing order may continue to be processed on another legal basis.

26. Complaints

You are encouraged to contact Fragmented Music first so that we can attempt to resolve your concern.

You also have the right to submit a complaint to the Dutch supervisory authority:

Autoriteit Persoonsgegevens

You may alternatively contact the supervisory authority in the European Union or European Economic Area country where you live, work or believe an infringement occurred.

27. Third-party privacy policies

The service providers named in this Privacy Policy maintain their own privacy notices.

You should review those notices where you want further information about how a provider processes personal data for its own purposes.

Relevant providers include:

  • Squarespace;

  • Stripe;

  • Sift;

  • PayPal;

  • Apple;

  • Google;

  • Adobe;

  • Printify; and

  • PODpartner.

Links to third-party privacy documentation may be provided on the website or through the relevant provider’s service.

28. Changes to this Privacy Policy

We may update this Privacy Policy to reflect:

  • changes to the website;

  • new products or services;

  • changes to service providers;

  • changes to data-processing activities;

  • legal or regulatory developments; or

  • improvements to the clarity of this policy.

The updated policy will be published on fragmentednl.com with a revised “Last updated” date.

Where required by law, we will provide additional notice or request renewed consent before materially changing consent-based processing.

29. Contact

Questions, concerns and privacy requests may be sent to:

Fragmented Music
Operated by Boudewijn Jansen
Synagogestraat 41
3901 TR Veenendaal
The Netherlands

Email: fragmentedmusicnl@gmail.com
Website: fragmentednl.com

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